• Senior Operations Manager Aug 2022 — present

    Suffix Event · Kuwait / Saudi Arabia / Qatar

    Delivery

    Responsible for planning and delivering 30+ events per year across three countries. Events include the Riyadh Marathon (50,000+ participants), Doha Marathon by Ooredoo (20,800 participants), Gulf Bank 642 Marathon (10,000+ participants), NBK Run (7,000+ participants), and Ahsa Run (5,000+ participants). Each event managed end-to-end, from system configuration and registration pipelines through to logistics, race-day execution, and post-event reporting. Also contributed to the opening ceremony of the 26th Arabian Gulf Cup (Khaleeji Zain 26) in Kuwait, December 2024.

    Commercial

    Responsible for achieving registration targets across B2B, B2C, and upselling. Built a B2B corporate sales program from scratch, designed tiered packages, built the CRM pipeline for group registration, and managed client relationships from first contact through post-delivery reporting. Produced post-event analysis, capacity models, and revenue scenario plans used directly by senior leadership for pricing and structure decisions. Rebuilt the Al Qabas Padel Tournament from the ground up after a poorly executed previous edition: 300 teams, 9 categories, 10 courts, 8 days of competition, 5 hours per day.

    Leadership

    Led a team of three across operations, client services, and merchandise. Set KPIs, ran performance reviews, and built onboarding processes. Coordinated cross-functional delivery across internal teams and external vendors in three countries simultaneously.

    program management registration systems B2B sales revenue modelling team leadership cross-border delivery capacity planning
  • Founder 2026 — present

    Pace & Flow · Kuwait

    Independent consultancy providing operations management, system design, and commercial advisory to sports organisations globally. Built registration platforms and ERP/CRM tools that move clients from spreadsheets to structured dashboards with automated reporting, invoicing, sponsorship tracking, and expense management. Published two practitioner playbooks and built the proprietary PACE and FLOW frameworks for registration strategy and participant journey design.

    consultancy SaaS advisory knowledge products web development
  • Founder 2015 — present

    Rasmilens · Lebanon / Kuwait

    Sports event photography and branded content for clients across Lebanon and Kuwait, operating on a referral basis since 2015.

    sports photography content creation videography event coverage
  • Program Specialist Dec 2021 — Jun 2022

    Beirut Marathon Association · Lebanon

    Took strategic responsibility for participant programs and post-COVID event resumption planning, alongside operational delivery for events of 50,000+ participants. Produced intelligence reports and executive briefings for senior management, sponsors, and municipal stakeholders. Managed volunteer coordination, partner logistics, and race-day operations. Also responsible for the 542 Program, a five-month training initiative taking first-time runners from zero to completing the full 42km marathon. Graduated over 1,000 participants. Managed operations, logistics, and content across the full program cycle.

    program design event operations executive briefings 542 program
  • Operations Coordinator Aug 2020 — Dec 2021

    Beirut Marathon Association · Lebanon

    On-site logistics, bib distribution, and race-day operations across timing, medical, and route management teams. Built budgets and operating plans for multiple programs and ran end-to-end execution within a small team.

  • Registration Coordinator Jul 2018 — Apr 2020

    Beirut Marathon Association · Lebanon

    Participant registration, group entries, pre-event communications, and data management systems for one of the largest marathons in the Middle East — 50,000+ participants.

  • Riyadh Marathon Saudi Arabia · 50,000+ participants

    Suffix Event

    Operations and registration delivery for one of the largest road races in the region.

  • Doha Marathon by Ooredoo Qatar · 20,800 participants

    Suffix Event

    End-to-end registration strategy, group/coupon reporting, and participant journey design.

  • Gulf Bank 642 Marathon Kuwait

    Suffix Event

    Registration lead, B2B corporate sales, and operations delivery.

  • NBK Run Kuwait

    Suffix Event

    B2B corporate packages, registration, and on-ground operations.

  • Ahsa Run Saudi Arabia

    Suffix Event

    Registration strategy and operational delivery.

  • Al Qabas Padel Tournament Kuwait · 300 teams

    Suffix Event

    Took over a badly run tournament and rebuilt it from scratch — 300 teams, 9 categories, 10 courts, 8 days of competition, 5 hours per day.

  • 26th Arabian Gulf Cup — Opening Ceremony Kuwait · December 2024

    Suffix Event · Khaleeji Zain 26

    Contributed as part of the organising team for the opening ceremony of the GCC's flagship football tournament.

  • Beirut Marathon Lebanon · 50,000+ participants

    Beirut Marathon Association

    Three progressive roles across registration, operations, and program management at one of the largest marathons in the Middle East.

  • Toyota GR Yaris Cup Kuwait Kuwait

    Suffix Event

    Event operations and participant management.

Program Management

  • End-to-end event delivery
  • Multi-workstream coordination
  • Cross-functional team leadership
  • Cross-border operations

Analysis & Reporting

  • Executive briefings
  • Revenue modelling
  • Capacity planning
  • Post-program analysis

Commercial

  • B2B sales & pipeline management
  • Pricing strategy
  • Client relationship management
  • CRM platforms (Zoho)

Tools & Languages

  • Excel, Power BI, SQL
  • Google Workspace
  • Arabic (native) · English (fluent)
  • Spanish (conversational)
  • MSc Business Innovation & Technology Management 2016 — 2017

    Universitat de Girona · Spain

    Master Thesis: Key Success Factors of FC Barcelona — Orchestrating Technology and Organisational Aspects.

  • BSc Business Management 2012 — 2015

    Lebanese American University · Lebanon

  • Sport Management Fundamentals 2018

    Johan Cruyff Institute